The Employee Retention HandbookCIPD Publishing, 2002 - Počet stran: 279 Staff turnover is a key issue for HR executives. It costs your organisation money and time. Stephen Taylor looks at the causes of staff turnover and the most effective ways of measuring, costing, predicting and preventing it. With six detailed case studies covering retailers, graduates, engineers, professional services, call centres and the police, this book offers you effective approaches to solve your retention issues. |
Obsah
MYTHS FACTS AND DEBATES | 14 |
MEASURING COSTING AND PREDICTING | 32 |
IDENTIFYING THE CAUSES OF EMPLOYEE TURNOVER | 60 |
IMPROVING RETENTION RATES | 85 |
PAY AND BENEFITS | 93 |
TRAINING DEVELOPMENT AND CAREER | 114 |
WORKING CONDITIONS | 133 |
RECRUITMENT SELECTION AND INDUCTION | 155 |
INTRODUCING THE CASES | 203 |
CALL CENTRE EMPLOYEES BY CLAIRE BARNES | 223 |
POLICE OFFICERS BY LYNN CROSS | 232 |
ENGINEERS BY MARY VEITCH | 243 |
ACCOUNTANTS AND SOLICITORS BY CLAIRE | 252 |
RETAIL WORKERS BY CLAIRE SWEENEY | 260 |
Bibliography | 267 |
| 275 | |
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