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AUTO REPAIR

HEARINGS

BEFORE THE

SUBCOMMITTEE ON CONSUMER PROTECTION AND FINANCE

OF THE

COMMITTEE ON

INTERSTATE AND FOREIGN COMMERCE HOUSE OF REPRESENTATIVES

NINETY-FIFTH CONGRESS

SECOND SESSION

ON

THE ENTIRE RANGE OF PROBLEMS AND POTENTIAL REMEDIES ASSOCIATED WITH WHAT THE CONSUMERS OF THIS NATION PERCEIVE AS THE AUTO REPAIR PROBLEM

SEPTEMBER 14, 20, 21, 25, OCTOBER 19, AND DECEMBER 4, 1978

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COMMITTEE ON INTERSTATE AND FOREIGN COMMERCE

HARLEY O. STAGGERS, West Virginia, Chairman

JOHN E. MOSS, California JOHN D. DINGELL, Michigan

PAUL G. ROGERS, Florida

LIONEL VAN DEERLIN, California
FRED B. ROONEY, Pennsylvania
JOHN M. MURPHY, New York
DAVID E. SATTERFIELD III, Virginia
BOB ECKHARDT, Texas

RICHARDSON PREYER, North Carolina
CHARLES J. CARNEY, Ohio
RALPH H. METCALFE, Illinois
JAMES H. SCHEUER, New York
RICHARD L. OTTINGER, New York
HENRY A. WAXMAN, California
ROBERT (BOB) KRUEGER, Texas
TIMOTHY E. WIRTH, Colorado
PHILIP R. SHARP, Indiana

JAMES J. FLORIO, New Jersey

ANTHONY TOBY MOFFETT, Connecticut JIM SANTINI, Nevada

ANDREW MAGUIRE, New Jersey

MARTY RUSSO, Illinois

EDWARD J. MARKEY, Massachusetts

THOMAS A. LUKEN, Ohio

DOUG WALGREN, Pennsylvania

BOB GAMMAGE, Texas

ALBERT GORE, JR., Tennessee

BARBARA A. MIKULSKI, Maryland

SAMUEL L. DEVINE, Ohio

JAMES T. BROYHILL, North Carolina
TIM LEE CARTER, Kentucky
CLARENCE J. BROWN, Ohio
JOE SKUBITZ, Kansas
JAMES M. COLLINS, Texas
LOUIS FREY, JR., Florida
NORMAN F. LENT, New York
EDWARD R. MADIGAN, Illinois
CARLOS J. MOORHEAD, California
MATTHEW J. RINALDO, New Jersey
W. HENSON MOORE, Louisiana
DAVE STOCKMAN, Michigan
MARC L. MARKS, Pennsylvania

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CONTENTS

Argall, Robert, liaison officer, Wisconsin Auto Collision Technicians As-

sociation Ltd

Benck, Henry, president, National Body Shop Council, Automotive Service
Councils, Inc.

Page

511

477

Brownlee, Michael, Director, Office of Automotive Ratings, National High-
way Traffic Safety Administration, Department of Transportation

Canterbury, Bill, Houston Auto Service

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Hunt, David, associate legislative counsel, National Automobile Dealers
Association-NADA..

212

James, William, director, Approved Auto Repair Services, American Auto-
mobile Association ...

361

Johnson, Clarence, director, Texas Public Interest Research Group, Uni-
versity of Houston

346

(III)

Krughoff, Robert M., president, Washington Center for the Study of
Services

Laue, Douglas, deputy chief, California State Bureau of Auto-
motive Repair

Ligon, W. H., managing director, Texas Service Station Association
Livingston, Charles F., Acting Associate Administrator for Traffic Safety
Programs, National Highway Traffic Safety Administration, Department
of Transportation

Page

308

48, 83

369

5, 143, 188

McCarthy, Frank E., executive vice president, National Automobile Deal-
ers Association-NADA

McDowell, D. James, managing director, Automotive Engineering and
Road Services Department, American Automobile Association.........
Mallon, Robert P., president, National Automobile Dealers Association—
NADA

212

48

212

Mizak, Raymond M., general manager-service, American Motors Corp.. 429, 459 Moretti, Therese, Addison, Ill 477, 491

O'Neill, Brian, vice president for research, Insurance Institute for Highway
Safety

511

Pansa, O. Robert, director, service section, consumer relations and service staff, General Motors Corp.

429

Persley, Allen S., Houston, Tex.

367

Pipes, Larry A., on behalf of the American Automobile Association of
Missouri.

143, 179

Raftery, William A., president, Motor and Equipment Manufacturers
Association

36

Randall, Donald A., counsel, Automobile Service Councils, Inc.
Rendell, Edward G., Philadelphia City district attorney, National District
Attorneys Association

96

48, 76

Richardson, Archie G., Jr., president, Automobile Owners Action
Council..

143, 171

Richey, Allen, executive vice president, Automotive Service Association .... 96
Rose, George, investigative counsel, Office of Consumer Affairs, National
Association of Consumer Agency Administrators.
Stenson, Carl, service research, General Motors Corp
Stone, Daniel C., manager, motor vehicle inspection programs, Hamilton
Test Systems, a subsidiary of United Technologies Corp

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Vogelheim, Karl, director, warranty administration, American Motors
Corp

429

Warren, Glen, director, consumer relations, General Motors Corp
Weiner, Ron, president, Automobile Information Council

429

21

Welsh, Shelby, past president, Automobile Service Association.

340

West, E. O., Houston, Tex

376

Additional material submitted for the record by-
Automobile Information Council-AIC:

Economic impact of the automobile industry in the State of Texas.......
Automobile tune-up by Champion Spark Plug Co...

Automotive Parts and Accessories Association, letter dated December 8,
1978, from Mr. Higgins to Chairman Eckhardt re mandatory licensing of
repair shops

Automotive Service Councils, Inc., letter dated February 8, 1979, from Mr.
Cossette to Chairman Eckhardt response to ABC's position on Federal,
State or local laws mandating the licensing of auto repair shops......
Center for Auto Safety:

Letter dated January 4, 1979, from Mr. Ditlow to Chairman Eckhardt
re laws mandating the licensing of repair shops
Attachment 1-Letter dated January 27, 1978, Mr. Ditlow to Senator
Wendell H. Ford regarding problems consumers have experienced
with their automobiles

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Illinois Attorney General's consumer fraud and protection division Chicago
office, attachments to Mr. Benedetto's prepared statement:
Exhibit 1-Attorney General William J. Scott, consumer fraud and
protection division

421

Exhibit 2-Table 3.1-Satisfaction by purchase category

422

Exhibit 3-Table 5.6-Unremedied strong nonprice problems by pur-
chase category

423

Statement of-Continued

Independent Garage Owners of Massachusetts, Inc.:

Marchitelli, Rich, president, Automotive Legislative Council of Amer-
ica, statement of

Page

107

Letter dated December 13, 1978 from Mr. Florentine regards to auto-
motive repair licensing

111

Table 4-1-Vehicle damage assessment-Test No. 11

Insurance Institute for Highway Safety, attachments to Mr. Kelley's prepared statement:

10 mph front into side average of all vehicles.

395

397

Attachment A-Excerpt from Insurance Institute for Highway Safety
press release, March 17, 1970

401

Attachment B―The highway loss reduction status report
Attachment C-Price estimating for 1971, 1975, and 1978
How HLDI ranks the 1978 cars in collision losses..

402

404

410

Attachment A-Costs to repair crash test damage for comparable 1978
and 1979 models

527

Attachment B-Examples of technology

528

Attachment C-Insurance Institute for Highway Safety 1979 model
low-speed crash test results.

530

Attachment D-Estimated costs to repair 1979 models in 5-mile-per-
hour crashes

531

Attachment E-Estimated costs to repair 1979 models in 10-mile-per-
hour front to rear crashes

532

Letter dated December 8, 1978, from Mr. Miller to Mr. Berndt re speed
crash test program

Attachment F-Insurance Institute for Highway Safety 1979 model
low-speed crash tests vehicle bumper system weights......

533

534

Interstate and Foreign Commerce Committee, Subcommittee on Consumer
Protection and Finance:

Chart-Automobile related prices and the cost of living 1972-78
Table-Automobile related prices and the cost of living 1972-78

Motor and Equipment Manufacturers Association, William A. Raftery,
president:

Car's age influences maintenance.

Unperformed maintenance: $5.4 billion in potential aftermarket
growth

43

39

40

More than 40 percent of maintenance functions never performed
Among original-owner cars, those 3-plus years old represent 45 percent
of jobs never performed

41

42

Percentage of original-owner cars that have never had the product
replaced

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Number of years it takes 50 percent of original-owner cars to have
product replaced at least once

44

National Automobile Dealers Association, appendixes to Mr. Mallon's
prepared statement:

Appendix A-Letter dated August 25, 1978, from Chairman Eckhardt
to Mr. Mallon invitation to participate in auto repair hearings
Appendix B-Statement of National Automobile Dealers Association.
Appendix C-National Automobile Dealers Association locations
Appendix D-Letter dated August 22, 1978, from Mr. Mallon to
Senator Ford with attachment.....

242

244

268

270

National Body Shop Council, Automobile Service Council's, Inc., attachments to Mr. Benck's prepared statement:

Letter dated March 1, 1978, from Mr. Orrico to Motor Trend Magazine
re auto insurance part III by Jack Scagnetti

485

Letter dated March 22, 1978, from Mr. Scagnetti, Mr. Orrico

490

Letters submitted for the record by

Covington & Burling, Richard D. Copaken and John J. Donohue, counsel to
Houdaille Industries, Inc.

558

White House, Esther Peterson, Special Assistant to the President for
Consumer Affairs

545

Statement submitted for the record by John Langhorne, Jr., president of
Trouble-Shooters, Inc

561

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