Information Ecology: Mastering the Information and Knowledge Environment
Oxford University Press, 26. 6. 1997 - Počet stran: 272
According to virtually every business writer, we are in the midst of a new "information age," one that will revolutionize how workers work, how companies compete, perhaps even how thinkers think. And it is certainly true that Information Technology has become a giant industry. In America, more that 50% of all capital spending goes into IT, accounting for more than a third of the growth of the entire American economy in the last four years. Over the last decade, IT spending in the U.S. is estimated at 3 trillion dollars. And yet, by almost all accounts, IT hasn't worked all that well. Why is it that so many of the companies that have invested in these costly new technologies never saw the returns they had hoped for? And why do workers, even CEOs, find it so hard to adjust to new IT systems? In Information Ecology, Thomas Davenport proposes a revolutionary new way to look at information management, one that takes into account the total information environment within an organization. Arguing that the information that comes from computer systems may be considerably less valuable to managers than information that flows in from a variety of other sources, the author describes an approach that encompasses the company's entire information environment, the management of which he calls information ecology. Only when organizations are able to combine and integrate these diverse sources of information, and to take them to a higher level where information becomes knowledge, will they realize the full power of their information ecology. Thus, the author puts people, not technology, at the center of the information world. Information and knowledge are human creations, he points out, and we will never excel at managing them until we give people a primary role. Citing examples drawn from his own extensive research and consulting including such major firms as A.T. & T., American Express, Ford, General Electric, Hallmark, Hoffman La Roche, IBM, Polaroid, Pacific Bell, and Toshiba Davenport illuminates the critical components of information ecology, and at every step along the way, he provides a quick assessment survey for managers to see how their organization measures up. He discusses the importance of developing an overall strategy for information use; explores the infighting, jealousy over resources, and political battles that can frustrate information sharing; underscores the importance of looking at how people really use information (how they search for it, modify it, share it, hoard it, and even ignore it) and the kinds of information they want; describes the ideal information staff, who not only store and retrive information, but also prune, provide context, enhance style, and choose the right presentation medium (in an age of work overload, vital information must be presented compellingly so the appropriate people recognize and use it); examines how information management should be done on a day to day basis; and presents several alternatives to the machine engineering approach to structuring and modeling information. Davenport makes explicit what many managers already know in their gut: that useful information flow depends on people, not equipment. In Information Ecology he paves the way for all managers to build a more competitive, creative, practical information environment for their companies.
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LibraryThing ReviewRecenze od uživatele - Murdocke23 - LibraryThing
Since this book is a over ten years old, I found myself wondering why I haven't seen more of the ideas it mentions. Maybe it's just where I work, but I'm not so sure of that. The ideas it has around ... Přečíst celou recenzi
Our Information Past
Information Behavior and Culture
Information Management Processes
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analysis approach to information business unit Chapter communication company's information competitive competitor intelligence competitors corporate create database define discuss distribution documents ecologists effective electronic emphasizes employees Ernst & Young example external environment external information firm's firms focus functions GoodDrug Harvard Business Harvard Business School Henry Mintzberg Hewlett-Packard identify implementing improve individual industry information architecture information behavior information ecology information engineering information environment information management information mapping information markets information needs information politics information processes information providers information requirements information sources information staff information strategy information systems information technology innovative internal involved issues knowledge librarians Lithonia Lotus Notes managing information mation ment organization organization's organizational personal computer problems role scanning senior managers sensemaking share information specific Standard structure suppliers support staff techno-utopian tion top managers types of information users workers
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