Complex Responsive Processes in Organizations: Learning and Knowledge CreationRoutledge, 2. 9. 2003 - Počet stran: 272 The past decade has seen increasing focus on the importance of information and knowledge in economic and social processes, the so-called 'knowledge economy'. This is reflected in the popularity amongst practicing managers and organizational theorists of notions of learning, sense-making, knowledge creation, knowledge management and intellectual capital in organizations and more recently, of emotional intelligence as an important management skill. This insightful book:
Learning and knowledge creation are seen as qualitative processes of power relating that are emotional as well as intellectual, creative as well as destructive, enabling as well as constraining, and the result is a radical questioning of the belief that organizational knowledge is essentially codified and centralized. Instead, organizational knowledge is understood to be in the relationships between people in an organization and has to do with the qualities of those relationships. |
Obsah
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Mainstream thinking about learning and knowledge creation in organizations | 13 |
Transmitting knowledge between individuals diffusing it across an organization and storing it in explicit forms | 14 |
Constructing knowledge and making sense in communities of practice | 30 |
Local rules and the structuring of communication | 126 |
Communicative action as patterning process | 130 |
The thematic patterning of experience | 139 |
Conclusion | 144 |
The emergence of enabling constraints power relations and unconscious processes | 146 |
Turntaking power and ideology | 148 |
The dynamics of inclusionexclusion and anxiety | 151 |
Fantasy and unconscious processes | 159 |
Conclusion | 39 |
Different levels of learning and knowledge creation in organizations the individual and the social | 40 |
The endless debate about priority and primacy | 42 |
The individual and the social as separate mutually influencing levels | 44 |
Moving away from the split between individual and social | 61 |
Conclusion | 64 |
Toward a complexity perspective the emergence of knowledge in complex responsive processes of relating | 67 |
The emergence of the individual and the social in communicative interaction | 69 |
Complex adaptive systems as a source domain for analogies of human acting and knowing | 70 |
The evolution of mind self and society | 75 |
Back to the complexity sciences as source domain for analogies | 92 |
Conclusion | 98 |
Communicative action in the medium of symbols | 100 |
protosymbols | 102 |
significant symbols | 106 |
reified symbols | 108 |
The multiple aspects of symbols | 111 |
Conclusion | 116 |
The organization of communicative action rulebased or selforganizing knowledge? | 117 |
Global rules of language and the structuring of communication | 120 |
Narrative forms of communication | 123 |
Conclusion | 161 |
Organization as communicating in the living present how knowledge emerges in complex responsive processes of relating | 162 |
boundaries around a system or movements of process? | 164 |
Complex responsive processes of relating in the living present | 171 |
Conclusion | 188 |
Systems thinking and the perspective of complex responsive processes comparisons and implications | 191 |
Comparing systems thinking and the perspective of complex responsive processes | 193 |
From senderreceiver to responsive relating | 194 |
From storing to perpetually constructing memory | 198 |
From the individualsocial split to individuals in social relationships | 201 |
From the individual tacitunconscious to unconscious processes of relating | 206 |
From systems of language to the action of language | 210 |
Institutions communication and power | 213 |
Dialogue and ordinary conversation in the living present | 215 |
Conclusion | 217 |
The organizational implications of complex responsive processes of knowledge creation | 218 |
Focusing attention on the evolution of knowledge as participative selforganization | 229 |
Autopoiesis an inappropriate analogy for human action | 236 |
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