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AUTO REPAIR
United States. Congress. House, commillee on
Interstate anal Foreign commerce.
Subcommittee on Consumer Protection
and Finance

HEARINGS

BEFORE THE

SUBCOMMITTEE ON CONSUMER PROTECTION

AND FINANCE

OF THE

COMMITTEE ON
INTERSTATE AND FOREIGN COMMERCE

HOUSE OF REPRESENTATIVES

NINETY-FIFTH CONGRESS

SECOND SESSION

ON

THE ENTIRE RANGE OF PROBLEMS AND POTENTIAL
REMEDIES ASSOCIATED WITH WHAT THE CONSUMERS OF
THIS NATION PERCEIVE AS THE AUTO REPAIR PROBLEM

SEPTEMBER 14, 20, 21, 25, OCTOBER 19, AND DECEMBER 4, 1978

Serial No. 95–201

Printed for the use of the
Committee on Interstate and Foreign Commerce

U.S. GOVERNMENT PRINTING OFFICE

WASHINGTON : 1979

43-030 O

Kian
I 554
1928ch

COMMITTEE ON INTERSTATE AND FOREIGN COMMERCE

HARLEY O. STAGGERS, West Virginia, Chairman JOHN E. MOSS, California

SAMUEL L. DEVINE, Ohio JOHN D. DINGELL, Michigan

JAMES T. BROYHILL, North Carolina PAUL G. ROGERS, Florida

TIM LEE CARTER, Kentucky LIONEL VAN DEERLIN, California

CLARENCE J. BROWN, Ohio FRED B. ROONEY, Pennsylvania

JOE SKUBITZ, Kansas JOHN M. MURPHY, New York

JAMES M. COLLINS, Texas DAVID E. SATTERFIELD III, Virginia

LOUIS FREY, JR., Florida BOB ECKHARDT, Texas

NORMAN F. LENT, New York RICHARDSON PREYER, North Carolina EDWARD R. MADIGAN, Illinois CHARLES J. CARNEY, Ohio

CARLOS J. MOORHEAD, California RALPH H. METCALFE, Illinois

MATTHEW J. RINALDO, New Jersey JAMES H. SCHEUER, New York

W. HENSON MOORE, Louisiana RICHARD L. OTTINGER, New York

DAVE STOCKMAN, Michigan
HENRY A. WAXMAN, California

MARC L. MARKS, Pennsylvania
ROBERT (BOB) KRUEGER, Texas
TIMOTHY E. WIRTH, Colorado
PHILIP R SHARP, Indiana
JAMES J. FLORIO, New Jersey
ANTHONY TOBY MOFFETT, Connecticut
JIM SANTINI, Nevada
ANDREW MAGUIRE, New Jersey
MARTY RUSSO, Illinois
EDWARD J. MARKEY, Massachusetts
THOMAS A. LUKEN, Ohio
DOUG WALGREN, Pennsylvania
BOB GAMMAGE, Texas
ALBERT GORE, JR., Tennessee
BARBARA A. MIKULSKI, Maryland

W. E. WILLIAMSON, Chief Clerk and Staff Director
KENNETH J. PAINTER, First Assistant Clerk

MARK J. RAABE, Professional Staff
NANCY A. NORD, Minority Staff Assistant

SUBCOMMITTEE ON CONSUMER PROTECTION AND FINANCE

BOB ECKHARDT, Texas, Chairman RALPH H. METCALFE, Illinois

JAMES T. BROYHILL, North Carolina ROBERT (BOB) KRUEGER, Texas

MATTHEW J. RINALDO, New Jersey CHARLES J. CARNEY, Ohio

SAMUEL L. DEVINE, Ohio (ex officio) THOMAS A. LUKEN, Ohio ANTHONY TOBY MOFFETT, Connecticut HARLEY O. STAGGERS, West Virginia (ex officio)

JANIE KINNEY, Counsel/Staff Coordinator

JOHN P. McLAUGHLIN, Counsel

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CONTENTS

B609 3 Jy79

Page
Hearings held on-
September 14, 1978, Washington, D.C

1
September 20, 1978, Washington, D.C

95
September 21, 1978, Washington, D.C

197
September 25, 1978, Houston, Tex

319
October 19, 1978, Chicago, III

383

December 4, 1978, Washington, D.C

511

Statement of-

Argall, Robert, liaison officer, Wisconsin Auto Collision Technicians As-

sociation Ltd.

477, 497

Benck, Henry, president, National Body Shop Council, Automotive Service

Councils, Inc.

477

Benedetto, Michael A., Jr., chief, Chicago office, Illinois Attorney General's

Consumer Fraud and Protection Division, on behalf of William J. Scott,

attorney general, Illinois .

413

Bragg, David F., Chief, Consumer Protection Division, Attorney General's

Office..

331

Brownlee, Michael, Director, Office of Automotive Ratings, National High-

way Traffic Safety Administration, Department of Transportation

5

Canterbury, Bill, Houston Auto Service

379

Chave, Grant C., manager, service programs, Ford parts and service

division, Ford Motor Co....

429, 440

Claybrook, Joan, Administrator, National Highway Traffic Safety Admin-

istration, Department of Transportation

5

Clower, Ron (Texas State senator) chairman, subcommittee on consumer

affairs, Senate of the State of Texas ......

322

Cossette, Richard, president, Automotive Service Councils, Inc

96

DeRosa, Anthony, president, Independent Garage Owners Association

of Illinois, Inc

477, 493

Devers, Melvin, Houston, Tex......

380

Ditlow, Clarence M., III, executive director, Center for Auto

Safety.

96, 115

Downs, Morgan, Downs & Sons Auto Service...

379

Florentine, George A., executive director, Independent Garage Owners 96, 105

Gist, Sharon, acting commissioner, department of consumer sales, weights,
and measures, Chicago's Consumer Protection Agency.

384

Gregg, Barbara B., president, National Association of Consumer Agency

Administrators

298

Hazelroth, Francis G., general manager, service and parts division,
Chrysler Corp

429, 455
Henneberger, Lawrence F., general counsel, Motor and Equipment Manu-
facturers Association

36

Higgins, C. W., chairman of the board, Automotive Parts and Accessories

Association

96, 112

Hitz, Neil, general parts manager, American Motors Corp..

429

Hunsucker, James D., administrative assistant, Michigan Department of

State Bureau of Automotive Repair .....

48, 71

Hunt, David, associate legislative counsel, National Automobile Dealers

Association-NADA..

212

James, William, director, Approved Auto Repair Services, American Auto-

mobile Association

361

Johnson, Clarence, director, Texas Public Interest Research Group, Uni-

versity of Houston

346

Kelley, Albert Benjamin, senior vice president, Insurance Institute for

Highway Safety

390, 511

Knapp, Daniel Č., director, operating programs, National Institute for

Automotive Service Excellence...

48, 51

Kramer, Albert H., Director, Bureau of Consumer Protection, Federal

Trade Commission

197

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